Before you start using the hotlive platform, please read these Terms and Conditions carefully. This document outlines the rights, responsibilities, and rules governing the relationship between hotlive and each of our registered members in Malaysia.
Key Summary
We understand that terms and conditions documents can be lengthy. Here is a summary of the most important points to understand before using hotlive.
Hotlive account registration is open only to individuals aged 18 and above. Age verification is conducted during the KYC process, and hotlive reserves the right to suspend any account that does not meet this requirement.
All financial transactions at hotlive are processed through secure and transparent channels. Withdrawals are processed within 15 minutes upon completion of identity verification (KYC) with no hidden fees.
Every hotlive bonus and promotion has a clearly stated wagering requirement. No hidden conditions — all bonus terms can be reviewed before you accept any offer.
Your personal data is protected with 256-bit SSL encryption and managed in accordance with hotlive's Privacy Policy, which complies with international data protection standards. We do not share your information with third parties without your consent.
Each user is permitted to hold only one active account. Multiple accounts, identity fraud, money laundering, and any unlawful activity are strictly prohibited and may result in account suspension.
Hotlive provides deposit limit, loss limit, game break, and self-exclusion tools for all members. Use these tools to ensure your gaming experience remains healthy and within controlled limits.
Welcome to hotlive.wine ("hotlive", "we", "our platform"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "user", "you") and hotlive when you access or use any services provided through the hotlive.wine website or the hotlive mobile app.
By registering an account, logging in, depositing funds, or using any part of our platform, you hereby acknowledge that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to continue using the hotlive platform.
Hotlive services are available only to individuals aged 18 and above. This is an absolute requirement with no exceptions under any circumstances. hotlive enforces a strict age verification process as part of our KYC (Know Your Customer) procedures.
If we determine that any account was registered by an individual under the age of 18, the account will be closed immediately, all funds will be withheld pending investigation, and the relevant authorities may be contacted if necessary.
Each individual is permitted to hold only one active account at hotlive. Registering multiple accounts — whether using a different name, email address, phone number, or payment details — is a serious violation of these Terms. hotlive uses an automated detection system to identify duplicate accounts, and any account confirmed as a duplicate will be closed without compensation.
You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. False or misleading information may result in your account being suspended or closed, and any wins obtained while the account was active may be voided. hotlive reserves the right to request supporting documents at any time to verify your identity.
Hotlive supports a wide range of local Malaysian payment methods including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, GrabPay, and FPX. All deposits are processed through secure, encrypted payment channels. Minimum deposit amounts vary by selected payment method and will be displayed during the deposit process.
Withdrawals are available to members who have successfully completed the KYC process. Withdrawals are processed within 15 minutes for standard requests, subject to our standard security checks. hotlive does not charge any withdrawal fees; however, your bank or payment provider may apply their own charges.
Hotlive reserves the right to place any withdrawal request on hold for security verification or legal compliance purposes. In such cases, our team will contact you via your registered email within 24 hours.
Minimum and maximum deposit and withdrawal limits are set for each payment method and will be displayed on the transaction page. These limits may be adjusted by hotlive from time to time based on operational and compliance requirements.
All bonuses and promotions offered by hotlive are subject to the specific terms and conditions stated on their respective promotion pages. The welcome bonus is available to new members making their first deposit only. Existing members who open a new account to claim a second welcome bonus are considered to have violated these Terms.
All cash bonuses and free spins awarded by hotlive carry a minimum wagering requirement that must be met before any winnings derived from those bonuses can be withdrawn. The specific wagering requirement for each promotion will be clearly stated on the relevant promotion page.
Hotlive members are eligible to join our Loyalty Programme, which rewards you based on gaming activity. Accumulated loyalty points can be redeemed for cash bonuses, free spins, or other exclusive benefits. hotlive reserves the right to modify, suspend, or terminate the Loyalty Programme at any time with prior notice to members.
Hotlive is committed to providing a fair and transparent gaming environment. All slot games use a Random Number Generator (RNG) certified by independent auditing bodies, while live casino games are streamed live from licensed studios with real dealers. Any attempt to manipulate game outcomes, including the use of third-party software or automated bots, is strictly prohibited.
Hotlive members are prohibited from doing the following:
As a responsible platform, hotlive is required to carry out Know Your Customer (KYC) procedures for all members. This process includes identity verification through official documents such as a valid Malaysian identity card, passport, or driver's license.
Members who have not completed the KYC process may have withdrawal limits applied to their account. hotlive reserves the right to request additional documents at any time if deemed necessary for legal compliance or security purposes. All documents submitted for KYC purposes will be handled securely and kept confidential.
You may close your hotlive account at any time by contacting our customer support team via live chat or email. Before closing, please ensure all funds in your account have been withdrawn, as any remaining balance in a closed account may be subject to a special claims procedure.
Hotlive reserves the right to suspend or close any account at any time, with or without prior notice, where there is reasonable cause to believe that the account:
Hotlive is not liable for any indirect, incidental, or consequential losses suffered by members arising from the use of our platform, including but not limited to service disruptions, technical issues, or internet connection failures. Our platform is provided "as is" and hotlive makes no guarantee that the platform will operate at all times without interruption or error.
However, hotlive is committed to minimising disruptions and ensuring that scheduled downtime (for maintenance) is communicated to members in advance via in-platform notifications.
Hotlive takes its responsibility for member wellbeing seriously. We provide a range of responsible gaming tools that members can access at any time:
If you need further support regarding gambling addiction, we encourage you to seek professional help. More information is available on the Responsible Gaming us.
These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the hotlive platform. Should any dispute arise between you and hotlive, we encourage resolution through our customer support channels first before pursuing any other course of action.
Hotlive is committed to resolving all disputes in a fair, transparent, and timely manner. The decisions of hotlive management on all matters relating to game disputes, bonuses, and transactions are final, subject to our internal appeals procedure.
Hotlive reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to members via in-platform notifications or by email to your registered address at least 7 days before the changes take effect. You are encouraged to review this page periodically to stay informed of the latest terms governing your use of the hotlive platform.
Continued use of the hotlive platform after updated terms take effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, the hotlive team is ready to assist you through the following support channels:
These Terms are effective from 1 January 2026 and supersedes all previous versions of the Terms and Conditions.
The hotlive support team is available to assist you 24/7. Contact us if you need further clarification on any section of these Terms and Conditions.
Contact SupportNow that you're familiar with our Terms and Conditions, join over 500,000 Malaysian players who have trusted hotlive as their preferred online entertainment destination.