Privacy Policy hotlive — Protection of Your Personal Data

1 Introduction

Hotlive.wine ("hotlive", "we", "Platform") is fully committed to protecting the privacy and data security of all our members and website visitors. This Privacy Policy is prepared in accordance with applicable personal data protection requirements and aims to explain transparently and clearly how we handle your information.

By registering an account or continuing to use the hotlive platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.

2 Information We Collect

2.1 Information You Provide Directly

During the registration process and your use of the hotlive platform, we collect information you voluntarily provide, including:

• Identity information: Full name, date of birth, Malaysian identification card number or passport number.
• Contact information: Email address, mobile number, residential address.
• Financial information: Bank account number, bank name, digital wallet details (Touch 'n Go, GrabPay) for deposit and withdrawal purposes only.
• Verification documents: A copy of your identity card, passport, or other supporting KYC documents.
• Account information: Username, password (stored in unreadable hashed form), language preference, and account settings.

2.2 Automatically Collected Information

When you use the hotlive platform, our systems automatically collect certain technical information required to ensure the platform operates correctly and securely:

• Device and browser data: Device type, operating system, browser version, screen resolution.
• Network data: IP address, approximate location based on IP, internet service provider.
• Session data: Login time, session duration, pages visited, in-game actions.
• Transaction data: A complete record of all deposits, withdrawals, wagering, and wins associated with your account.
• Cookies and similar technologies: To maintain your login session, remember your preferences, and improve platform performance.

3 Purpose of Data Use

Hotlive uses the information collected for the following purposes:

Purpose of Use	Data Type	Legal Basis
Registration and account management	Identity, Contact	Contract performance
Deposit and withdrawal processing	Finance, Identity	Contract performance
Identity verification (KYC / AML)	Identity, Documents	Legal obligation
Fraud prevention and security	Technical, transactional	Legitimate interest
Customer support and communications	Contact, Account	Contract performance
Analytics and platform improvement	Session, technical (anonymous)	Legitimate interest
Marketing communications (with consent)	Contact, Preferences	Consent
Legal compliance and reporting	All related categories	Legal obligation

4 Data Sharing with Third Parties

Hotlive does not sell or rent your personal data to any party. However, in the course of operating the platform, we share data with the following categories of third parties on a limited and controlled basis:

4.1 Payment Service Providers

To process deposits and withdrawals, we share the necessary financial information with licensed payment gateways such as FPX providers, digital wallet operators, and banking institutions. All such providers are bound by strict data protection agreements and are not permitted to use your data for any other purpose.

4.2 Game Software Providers

Third-party game providers partnering with hotlive may receive game session data necessary to operate the games correctly. This data does not include your financial information or full identity details.

4.3 Statutory Authorities

Hotlive may be required by law to disclose certain information to relevant authorities such as the Royal Malaysia Police, Bank Negara Malaysia, or other regulatory bodies with valid jurisdiction. Such disclosures are only made when there is a clear legal obligation to do so.

5 Cookie Policy

Hotlive uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Collecting anonymised usage data to help us understand how members use the platform and identify areas for improvement.
• Security Cookies: Used to detect suspicious login attempts, help prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the hotlive platform.

6 Data Security

Hotlive implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or disclosure:

• 256-bit SSL/TLS Encryption for all data transmissions between your browser and our servers.
• Data encryption at rest — sensitive data such as bank account numbers and KYC documents are stored in encrypted form.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.
• 24/7 security monitoring by our technical team to detect and respond to any threats promptly.
• Role-based access control — only staff who require access to specific data to carry out their responsibilities are authorised to do so.
• Penetration testing conducted periodically by independent security auditors to identify and patch system vulnerabilities.

7 Your Rights as a Data Subject

As a hotlive member, you have the following rights regarding your personal data. To exercise any of these rights, contact us via email at [email protected] or through our platform's live chat:

We are committed to processing all data rights requests within 30 working days. In complex cases, this period may be extended up to 60 days with advance notice to you.

8 Data Retention Period

Hotlive retains your personal data only for as long as necessary based on the purpose of collection and applicable legal requirements:

• Active account data: Retained for as long as your account remains active.
• Financial transaction data: Retained for a minimum of 7 years after the transaction to meet legal and audit requirements.
• KYC Documents: Retained for 5 years after account closure or last verification.
• Security logs: Retained for 2 years for investigation and fraud prevention purposes.
• Customer support communication data: Retained for 3 years after the ticket is closed.

Once the designated retention period has ended, your data will be securely deleted or permanently anonymised so it can no longer be linked back to you.

9 Minor Accounts & Youth Protection

The hotlive platform is strictly for users aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18. Should we discover that a child's data has been collected inadvertently, we will immediately take action to delete that data and close the relevant account.

Parents or guardians who discover that their child has registered an account on hotlive are requested to contact us immediately via email at [email protected] so that appropriate action can be taken without delay.

10 International Data Transfers

In the course of operating the platform, your data may be processed or stored on servers located outside Malaysia. In all such cases, hotlive ensures that international data transfers are safeguarded through comprehensive data processing agreements and protective measures equivalent to Malaysian and international data protection standards.

11 Changes to This Privacy Policy

Hotlive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via in-platform notifications or email to your registered address at least 14 days before the changes take effect.

The latest version of this Privacy Policy is always available on this page with a clear update date. We encourage you to review this page periodically.

12 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how hotlive handles your personal data, our Data Protection team is ready to assist:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the platform
• Target response time: Within 2 hours for general enquiries; 5 working days for formal data protection complaints

This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the Privacy Policy.